City Actions

Since January, Elgin’s Emergency Response Team has taken extensive steps to prepare for a potential outbreak of COVID-19.

The City of Elgin is implementing changes to its business operations to protect public health and slow the spread of coronavirus. The City of Elgin continues monitoring the evolving coronavirus situation and working closely with health agencies for information and guidance. These new measures are in line with new recommendations being provided by health agencies as the coronavirus situation evolves. Governor Pritzker’s Executive Order in Response to COVID-19 released on March 16, 2020 mirrored the City’s actions.


City Facilities Closed

The City of Elgin is implementing measures consistent with revised guidelines issued by the Center for Disease Control (CDC). As of March 16 at 5 p.m., all City facilities will remain closed through at least April 7. Staff will be reevaluating the need to extend closures beyond April 7. 

While parks remain open, playgrounds are closed. You can still walk, run, ride your bike or walk your dog. Remember, practice social distancing and do not do any of these activities in groups. Instead, go by yourself or with a household partner only.

How can you pay your water bill?
Pay your water bill online at, over the phone (call 311) or place a check in the drop box outside the entrance to City Hall.

How can I get and pay for a permit?
Submit permits, submit plans, request inspections or ask any other questions related to the issuance or payment of a permit by emailing This email inbox will be monitored in real time by community development staff during regular business hours. Make sure to provide accurate contact information including your email address and phone number so staff can contact you. Be as descriptive as possible with your request to enhance staff’s ability to respond.

How can you pay your parking ticket, speeding ticket or code citation?
Municipal parking tickets and code citations can also be paid online at

How can you file a non-emergency police report?
Instead of having a police officer show up in person, you can report non-emergency police issues over the phone at 847-289-2700 or through the online reporting system. Reports for accidental damage to property, burglary to vehicle, harassing/annoying phone calls, theft, vandalism to vehicle, accidental damage to vehicle, gas stations drive-off, lost/mislaid property and vandalism can be submitted online at

Cancelling Public Meetings

Public meetings cancelled including City Council and all board and commission meetings are also being cancelled through at least April 7. The Mayor’s proactive actions to declare a state of emergency last week provide him the power to approve contracts and other business items that would normally fall to the city council for approval.

The City of Elgin continues implementing measures consistent with revised guidelines issued by the Center for Disease Control (CDC), which now prohibits gatherings of more than 50 people. The cancellation of these meetings also ensures social distancing standards are being met.

Updated Water Billing Policy

Water service will be maintained on delinquent accounts until further notice. Staff will continue issuing notices of delinquency, but late fees will be waived and payment plans arranged for those experiencing economic hardships during this time.

Updated Parking Enforcement Policy

The Elgin Police Department will not be enforcing Odd/Even Parking temporarily and until further notice. Parking enforcement will continue for violations like blocking a fire hydrant, parking too close to a driveway/approach, parking in handicapped space without proper ID or any situation which could cause a traffic hazard. This updated parking enforcement policy is in response to the Governor’s Stay at Home Order.

Waste Management Services

  • Residential collection service remains Waste Management’s primary focus and there are no major impacts.
  • Bulky item collections suspended until further notice. This includes scheduled events or extra call in service for bulky items, such as large items outside the cart. This also includes anything requiring an appliance sticker (Hot Water Heaters, Dishwashers, Refrigerators, Freezers, Stoves, Washers, Dryers, Dehumidifiers, Air Conditioners, Window Air Conditioner Units)
  • Elgin’s scheduled community trash drop-off event scheduled for Saturday, April 25 has been postponed.  
  • At-Your-Door special material recycling is still open. Residents can call 800-449 7587 or email WMATYOURDOOR@WM.COM to schedule a pick up.
  • Senior Cart Program: Anyone interested in the program can still apply without coming into City Hall. Email for an application. Complete and return that application in addition to a copy of applicant’s photo ID and copy of your property tax bill showing you are receiving the “Senior Citizen Assessment Freeze Homestead Exemption” that is given to low income seniors. Simply receiving the "Senior Exemption" does not qualify an applicant for this program.

Simple Recycling Services

Effective March 20, Simple Recycling is following State guidance and is temporarily suspending its curbside textile collection service in Elgin until further notice. ***YOUR REGULAR WASTE AND RECYCLING SERVICE WILL CONTINUE AS USUAL - Just no bulk item collection.***

Adjusting Workplace Policies

All essential city services - police, fire, public works, water and sewer - will continue without interruption. Other city business will continue being conducted, to the greatest degree possible, using electronic communications and other means that either do not require a physical presence at City Hall or that provide social distancing to the greatest extent possible.

Suspending Non-Essential Inspections 

All non-essential inspections are being suspended until the end of March to limit the public’s and city employee exposure to potentially unsafe situations. Life safety inspections and responses will continue during this time, but with extra steps being taken to ensure public safety. While interacting with the public, inspectors are being asked to maintain the Centers for Disease Control recommended distance of six feet from people as much as is practical, and when needed will be using face and eye protection. During this time the City will not be imposing missed or rescheduled inspection fees. Specific inspection information is outlined below.

Code Compliance

The division will be suspending interior inspections within homes and apartments, including routine rental license inspections. Interior inspections for life safety issues, like unsanitary conditions or unsafe structures, will still continue but with additional steps to further protect the public health. 

Building Permit and Fire Prevention Inspections

Building permit inspections will be continuing as they often relate to fire suppression, electrical, natural gas or safe construction practices. Screening questions to determine if any persons present are experiencing cold or flu symptoms will be asked at the time when inspections are being scheduled. If individuals have been experiencing symptoms, they will be asked to not be present or away from the area during inspections.

Water Meter Upgrades and Installation

Water meter upgrades are being suspended and new water meter installations are continuing. As with all continuing inspections, screening questions will be asked and additional safety and distancing steps will be taken when necessary.

Health Department

Health Department inspections will continue as normal.

Limiting City Employee Exposure to the Public While Maintaining Essential Services

Operational procedures are being implemented to limit City employee exposure to the public while maintaining essential City services.

First Responders and Inspectors

Emergency communications operators are asking screening questions related to coronavirus when handling specific medical calls. Firefighters are using personal protective equipment to limit their exposure when encountering a patient with symptoms of coronavirus.

Police officers, firefighters and all code compliance, building, water and fire safety inspectors are exercising social distancing. These employees will be asking screening questions before arriving at their locations and will be wearing personal protective equipment when necessary.