Complaint Procedures for Police Employees

The Elgin Police Department is dedicated to providing the best police service to all citizens. Employees are carefully selected and trained to provide this service to the community. It is the policy department to investigate the allegations of wrongdoing by employees in order to determine the merit and substance of the complaint.

Filing a complaint against an Elgin Police Department employee

  • When a citizen has a complaint against a department employee (sworn or civilian), the complaint may be filed in person, directly to a department supervisor at the police department.
  • Complaints may also be filed with the legal department at City Hall.
  • Complaints may also be accepted by telephone or anonymously.
  • Blank complaint forms are available at the police department information desk or online.
  • If you would like assistance from a trained Community Advocate for the complaint process, call 847-361-4056 or email

Illinois law (50ILCS725/3.8(b)), requires that anyone filing a complaint against a sworn police officer must have the complaint supported by a sworn affidavit. It is, therefore, the policy of the department that in all cases, the citizen shall be requested to complete a sworn affidavit.

Who is responsible for investigating complaints?

In most cases, the employee’s supervisor will conduct the investigation with the disposition of each case being reviewed by the police chief. Some investigations may be handled outside the police department by the city professional standards investigator.

Will the department employee know that a complaint has been made against him or her?

The department member has the right to know the nature of the charges alleged and the identity of the person making the allegation.

How long will the investigation take?

Whenever possible, the investigation will be concluded within 30 days unless unusual circumstances warrant an extension. The department will make every effort to keep the complainant advised of the progress of the investigation. Once the investigation has concluded, the complainant will be notified.

What if an allegation/complaint turns out to be false?

If a complaint is made on a good faith belief of truth and the Department member is later exonerated, the case will be ended. 

What will happen to the department member in question?

If, after a complete investigation, it is determined that the allegation is substantiated, the discipline will be dependent on the seriousness of the infraction. Disciplinary actions may range from an oral reprimand to suspension, or in extreme cases, termination.